![]() Not carrying around a written list of the numbers I’d dialled was clearly a bad mistake on my part, but full marks to O2 for using the Data Protection Act to put my personal data at risk. Only after digging out my window cleaner’s phone number did I eventually get a replacement sim. I could also prove I owned the bank account that paid for its minutes. It was on my business cards, in ancient emails, in online media databases and so on. Being 6,500 miles from home, I couldn’t look up the phone number of my window cleaner, whose surname I couldn’t remember.īack in the UK three weeks later, an O2 store refused to accept any other evidence that I owned this pay-as-you-go number, which was originally supplied by BT Cellnet before O2 was launched in 2002. When I lost my phone in November – I left it on a plane in Kuala Lumpur – I phoned O2 but couldn’t pass the recovery tests, which included providing some numbers I’d dialled in the past three months. ![]() Proving to O2 that you own an account can be tricky.
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